Shipping & Return
Make it Matter – that applies also to our shipping process. We use recycled and environmentally friendly packaging material as well as vegan stickers. We will do our best to ensure that your order reaches you quickly. You need to return an item? Please follow the instructions below.
Fast and climate-neutral shipping is important to us. Consequently, we support DHL’s GoGreen program, with the goal of reducing CO2 emissions by 50% by 2025 (compared to 2007). Thus, all Ambiletics packages are also insured against loss or damage in transit.
How fast will my order be shipped?
You have ordered something on our website? Our product is made ready for dispatch after we have received your order and the payment was successful. Depending on the time of the order, the goods are handed over to our logistics partner on the same or the following working day.
The delivery time of the order within Germany has an average delivery time of 2 to 4 working days. Of course, you will receive a confirmation message from us by e-mail with the tracking number as soon as the goods are on their way to you.
What are the shipping costs?
1. All information on availability, dispatch and delivery date of a product are approximate values and are non-binding.
2. Germany: The shipping costs (postage & packing) within Germany are 4.90 € per order for standard shipping.
3. Austria: The shipping costs to Austria are 12.90 € per order.
4. Non-EU: For deliveries within Europe to non-EU countries, additional duties, taxes and fees may apply. These are to be borne by the customer. The shipping costs (postage & packing) to other EU member states than Germany are 12.90 €. The average delivery time within Europe is 5 to 7 days.
5. For orders to an address outside Europe we charge a flat shipping fee of 14.90 €. The average delivery time outside Europe is 8 to 14 days.
Can I return my order?
You can return your order within fourteen days without giving reasons. We expect the items to be returned in their original condition, i.e. unworn and not damaged. Furthermore, we only accept items on which the hangtag has not been removed.
How does the return work?
Need to return? Please use the return note enclosed with the shipment.
Please use this address for returning your order:
Straße der Einheit 142-148
The customer bears the costs for returns.
We are happy to answer any questions you may have about returns. Just drop us an email at firstname.lastname@example.org